At the moment we only offer standard insured delivery in our online shop. Should you have any questions about our delivery service, do not hesitate to contact our customer service.
We are currently shipping to the following countries in Europe:
Germany
Austria
Netherlands
Belgium
Luxembourg
Liechtenstein
France
Spain
Italy
Portugal
Greece
Denmark
Sweden
Finland
Lithuania
Latvia
Estonia
Czech Republic
Poland
Slovenia
Slovakia
Croatia
Romania
Ireland
Norway
Switzerland
United Kingdom
For deliveries that require customs clearance and shipping to islands, additional costs may apply. For delivery to an European country not listed above, please contact us in advance for inquiries.
Within the following countries, you will receive your order within 3 to 4 weeks:
Germany
France
Netherlands
Belgium
Luxembourg
Poland
Czech Republic
Hungary
Austria
Delivery to the following countries takes approximately 4 to 5 weeks:
Italy
Spain
Portugal
Finland
Sweden
Denmark
Bulgaria
Romania
Lithuania
Latvia
Estonia
Croatia
Slovenia
Slovakia
Greece
German, French and Dutch islands
Delivery to the following countries currently takes between 3 to 6 weeks:
United Kingdom and Northern Ireland
Switzerland
Norway
Liechtenstein
Delivery to all other European countries takes between 5 to 6 weeks.
When purchasing packaging materials, the shipping costs are determined based on the selected packaging type (e.g., stand-up pouch, flat pouch etc.), additional options, quantity, and the destination country. If multiple packaging types are ordered within one order, multiple delivery costs may apply.
Due to the various cost factors involved, the specific shipping costs can only be applied during checkout.
The shipping of your order is carried out by parcel services (DPD, DHL, UPS) and can also arrive at the customer's address on Saturdays. Delivery by freight forwarders (Dachser or similar) takes place during weekdays from Monday to Friday, possibly with prior notification. If a delivery attempt is unsuccessful, either a new attempt will be made on the next working day, or the package will be made available for pickup at a parcel service branch (only for package deliveries). Customer pickups from the production site are not possible.
After the production is completed and handed over to the respective carrier, a shipping confirmation with a tracking number will be sent by email. In some cases, certain special shipments may not have a tracking number provided.
For a larger number of packages, delivery will be made on pallets. Your order will be shipped to the specified destination (shipping address). Euro pallets will be taken back by the freight forwarder, while one-way pallets will remain with the delivery. The freight forwarder has the necessary means for delivery (pallet jacks, etc.). Any delivery restrictions, such as time windows or contact persons, must be provided at the time of ordering or communicated to the respective sales representative in advance.