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Frequently asked questions & useful answers

Below you will find all the answers to the most frequently asked questions regarding our Packiro packaging solutions, the order process, design creation and shipping.

Questions about our packaging solutions

Our packaging is not intended for meat, cheese, baby food, chemical cleaning agents, medicines and solvent or organic-based cosmetics.

If you want to pack products containing essential oils in our pouches, you should do a filling test beforehand to be sure. Essential oils are often contained in flavourings that are used, for example, in tea. Some of them consist of so-called "terpenes" that can damage plastics. Depending on how high the concentration in the oil is, it can attack plastics to a greater or lesser extent. To ensure that your product is safely packed, please talk to our sales team before ordering.

A transparent list of all our prices (up to an order quantity of 20,000 pieces) can be found in our configurator. If you would like to order a larger quantity, please contact our team directly.

On request, we can send you a test print of your design on the material of your choice (on rolls, one metre) for a fee. Please contact your Packiro contact person directly. In addition, our 3D view in your customer profile offers you a photo-realistic view of your designed packaging. This gives you a good impression of your final packaging before printing and allows you to take another close look at everything. You can find out more about this service here.

All our packaging is produced exclusively in Europe. This keeps transport distances short and CO² emissions low.

Unlike the Packiro stand-up pouches and flat pouches, our flat bottom pouches feature side parts. The side parts can be customised.

To customise the sides of your flat bottom pouches, you have to select this option during the ordering process. The sides can be customised for every 2,500 ordered pouches. This means that a minimum of 2,500 additional pouches must be ordered for each additional individual design on the side panels.

Having an individual design of the front and back of the flat bottom pouches is possible for every 500 pouches ordered – the side panels remain the same.

If you would like to customise each side of your pouch, you will need to order at least 2,500 pouches for each design.

Please note: if you order fewer than 2,500 pouches, you will only be able to choose between black or white sides in the design step of the ordering process.

Questions regarding the order

In our configurator you will find all quantities up to 20,000 units. There you can also see the corresponding scaling between the different quantities. The more pouches you order, the lower the unit price gets, even if you have different designs printed. We are happy to offer you individual offers or flexible framework agreements for larger order quantities.

No, 500 pouches per design is currently our minimum order quantity.

Please reach out to our support team for individual offers and request. Our team will be happy to support you.

In our shop, you can conveniently pay your configured packaging using one of the following payment methods:

  • Prepayment

  • on account/invoice

  • 50 % down payment

Our regular production and delivery time (standard) is 4-6 weeks for our Stand-up and Flat pouches and 4-7 weeks for our Flat Bottom pouches. Please keep in mind that these delivery times can only be realised once your designs have been approved - the faster you upload your designs and start the production, the faster we can deliver.

The estimated week of delivery is always kept up to date in your customer account. You will also receive a tracking code as soon as your pouches have been shipped.

Our digital printing process means that you can benefit from a lower unit price for larger order quantities. This is due to the fact that we are able to print and "pouch" your designs at the same time. Therefore, these pouches must be produced and delivered together.

Questions regarding the design creation

We recommend using Adobe Illustrator to create your design.

However, you can also work with InDesign. In this case, you need to make sure that all layers and colours are created exactly as in our print templates. The names of the layers and colours must not be changed either.

When exporting your finished design, you need to proceed as follows:

Go to File → Adobe PDF Presets. Select ‘PDF/X-4:2008’ as the Adobe PDF preset, then ‘Create Acrobat Layer’ and ‘Export Layers: All Layers’. Then go to ‘Marks and Bleed’ and tick the box next to ‘Use document bleed settings’.

No problem, we are happy to support you with the creation of your designs. As part of our design service, you can choose between three different packages. You can find more information here.

The limit for ink coverage is 380%, including the Bila White layer, which is 100%. If the ink coverage is less than 280 %, 100 % Bila White is added so that the total coverage is less than 380 %.

You can reduce the ink coverage in Adobe Illustrator as follows:

  1. Select the element or elements whose ink coverage you want to adjust.

  2. Open the colour swatch panel (‘Window’ > ‘Colour swatches’) and double-click on the corresponding colour swatch.

  3. You can now view and adjust the CMYK values in the dialogue box (remember: your file should already be set in colour mode ‘CYMK’).

  4. Reduce the values for cyan (C), magenta (M), yellow (Y) and black (K) so that the sum of the percentages does not exceed the maximum ink coverage (380 %). For example: C = 60 % + M = 90 % + Y = 100 % + K = 80 %. The sum for the CMYK colour model would be 330 %.

To make sure that everything has worked and your file is ready for printing, you can check the ink coverage in Adobe Acrobat.

  1. Open your exported PDF file in Acrobat.

  2. Go to All tools > Use print production > Output preview.

  3. In the output preview, you are not displayed the ink coverage. Please check that it does not exceed the values.

Please note that having a customisable design of the side parts of flat bottom pouches is only possible per order quantity of 2,500 units due to production reasons. This means that you can create a design with individual side parts and bottom for every 2,500 units.

To do this, you have to select the appropriate number of designs during the ordering process. Otherwise, this area will remain empty and will only be printed in black or white – depending on which colour you have chosen during the order process.

However, you can customise the front and back of your flat bottom pouch with more designs, depending on the quantity you have selected: one design for every 500 packages (first design free of charge).

First, make sure that all codes have been created correctly and are working fine.

We recommend using codes as vector files.

Insert codes in 100% black on a white background so that they can be scanned easily.

Have you ordered flat bottom pouches and want to place codes on the side panels or the bottom? Please note that individual designs for the side parts and bottom are only possible for every 2,500 packaging units. Only then is it possible to print one barcode per design on the side parts and bottom (see also ‘What do I need to know before designing the side parts of flat bottom pouches?’).

Shipping questions

Parcels (deliveries up to 20kg) are delivered by parcel service (DPD, DHL, UPS) and may also arrive on Saturday. Delivery by forwarding agent (Dachser or similar) takes place during the week from Monday to Friday, possibly with prior notification. If a delivery is not successful, either a new attempt will be made on the next working day or the delivery will be ready for collection at a branch of the parcel service (only for parcel deliveries). Collection by customers from the production site is not possible.

When purchasing packaging, the shipping costs are determined on the basis of the selected products (e.g. stand-up pouches, flat bags, etc.), the additional options, the quantity and the delivery country. Due to the various cost-determining factors, the actual shipping costs can only be determined in the shopping basket.

As an alternative to insured standard shipping, there are two express levels that include faster shipping as well as accelerated production. These express levels can be selected when configuring a product.

After completion of production and handover to the respective carrier, a shipping confirmation with a tracking number is sent by e-mail. In the case of a small number of forwarding agents, there is no need to provide a tracking number due to the forwarding agent.

For larger numbers of parcels, delivery is made on pallets. Delivery is made to the destination. Euro pallets are taken away again by the forwarding agent, one-way pallets remain with the delivery. The forwarding agent has the necessary means for delivery (pallet truck, etc.). Restrictions for the delivery, such as time slots or contact persons, must be specified in the order or communicated to the respective sales employee in advance.

Additional charges apply for deliveries requiring customs clearance and shipping to islands. If you wish delivery to a country not mentioned above, please contact us in advance.

We deliver to the following countries within Europe:

  • Germany

  • Austria

  • Netherlands

  • Belgium

  • Luxembourg

  • Liechtenstein

  • France

  • Spain

  • Italy

  • Portugal

  • Denmark

  • Sweden

  • Finland

  • Lithuania

  • Latvia

  • Estonia

  • Czech Republic

  • Poland

  • Slovenia

  • Slovakia

  • Croatia

  • Romania

  • Bulgaria

  • Georgia

  • Ireland

  • Norway

  • Switzerland

  • United Kingdom

Woman with a questioning look on her face

Are there still questions open?

Do you have special requests or would you like to order more than 20,000 packages? Or do you have questions about our flexible framework agreements? Our team will be happy to help you!