Customised & fully printed from 500 piecesCertified, sustainable materials
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FAQ

Questions about our packaging solutions

Our packaging is not intended for meat, cheese, baby food, chemical cleaning agents, medicines and solvent or organic-based cosmetics. Only our refill pouches are suitable for liquids.

If you want to pack products containing essential oils in our pouches, you should do a filling test beforehand to be sure. Essential oils are often contained in flavourings that are used, for example, in tea. Some of them consist of so-called "terpenes" that can damage plastics. Depending on how high the concentration in the oil is, it can attack plastics to a greater or lesser extent. To ensure that your product is safely packed, please talk to our sales team before ordering.

A transparent list of all our prices (up to an order quantity of 20,000 pieces) can be found in our configurator. If you would like to order a larger quantity, please contact our team directly.

On request, we can send you a test print of your design on the material of your choice (on rolls, one metre) for a fee. Please contact your Packiro contact person directly. In addition, our 3D view in your customer profile offers you a photo-realistic view of your designed packaging. This gives you a good impression of your final packaging before printing and allows you to take another close look at everything. You can find out more about this service here.

All our packaging is produced exclusively in Europe. This keeps transport distances short and CO2 emissions low.

Questions about the order

In our configurator you will find all quantities up to 20,000 units. There you can also see the corresponding scaling between the different quantities. The more pouches you order, the lower the unit price gets, even if you have different designs printed. We are happy to offer you individual offers or flexible framework agreements for larger order quantities.

No, 500 pouches per design is currently our minimum order quantity.

Please reach out to our support team for individual offers and request. Our team will be happy to support you.

In our shop, you can conveniently pay your configured packaging using one of the following payment methods:

  • Credit card (VISA, American Express or Mastercard). Please note: a 2% fee is applied to your order total when selecting credit card payment.

  • Prepayment

  • on account/invoice

  • 50 % down payment

  • PayPal (up to an order total of €2,000). Please note: a 2% fee is applied to your order total when choosing PayPal payment.

The regular production and delivery time (standard) is 4-6 weeks for our stand-up and flat bags and 4-7 weeks for our block bottom bags. If you need it faster, you can choose Express (3-4 weeks) or Express+ (10 working days). You can find all three delivery packages here.

The estimated week of delivery is always kept up to date in your customer account. You will also receive a tracking code as soon as your pouches have been shipped.

Our digital printing process means that you benefit from a lower unit price for larger order quantities. The reason for this is that we can print and "package" your designs together. Therefore, these pouches must be produced and delivered together. If you would like to book an express delivery (2-3 days saving), please contact your Packiro account manager. If you generally need a specific pouches faster, you can order them separately with our two express options (delivery within 10 working days).

Pouches ordered with our express procedure are scheduled on the production machines ahead of time and outside our normal production flow (schedule). The resulting additional costs and delays for other orders are thus "compensated". The usual shipping costs, depending on the pouches and quantity ordered, will therefore apply as usual.

Questions about the design creation

No problem, we are happy to support you with the creation of your designs. As part of our design service, you can choose between three different packages. You can find more information here.

The limit for colour coverage is 380%, including the Bila White layer, which is 100%. If the ink coverage is less than 280%, 100% bila-white is added so that the total coverage is less than 380%. Ink coverage can be changed in Illustrator via sliders in the colours.

Shipping questions

Parcels (deliveries up to 20kg) are delivered by parcel service (DPD, DHL, UPS) and may also arrive on Saturday. Delivery by forwarding agent (Dachser or similar) takes place during the week from Monday to Friday, possibly with prior notification. If a delivery is not successful, either a new attempt will be made on the next working day or the delivery will be ready for collection at a branch of the parcel service (only for parcel deliveries). Collection by customers from the production site is not possible.

When purchasing packaging, the shipping costs are determined on the basis of the selected products (e.g. stand-up pouches, flat bags, etc.), the additional options, the quantity and the delivery country. Due to the various cost-determining factors, the actual shipping costs can only be determined in the shopping basket.

As an alternative to insured standard shipping, there are two express levels that include faster shipping as well as accelerated production. These express levels can be selected when configuring a product.

After completion of production and handover to the respective carrier, a shipping confirmation with a tracking number is sent by e-mail. In the case of a small number of forwarding agents, there is no need to provide a tracking number due to the forwarding agent.

For larger numbers of parcels, delivery is made on pallets. Delivery is made to the destination. Euro pallets are taken away again by the forwarding agent, one-way pallets remain with the delivery. The forwarding agent has the necessary means for delivery (pallet truck, etc.). Restrictions for the delivery, such as time slots or contact persons, must be specified in the order or communicated to the respective sales employee in advance.

Additional charges apply for deliveries requiring customs clearance and shipping to islands. If you wish delivery to a country not mentioned above, please contact us in advance.

We deliver to the following countries within Europe:

  • Germany

  • Austria

  • Netherlands

  • Belgium

  • Luxembourg

  • Liechtenstein

  • France

  • Spain

  • Italy

  • Portugal

  • Denmark

  • Sweden

  • Finland

  • Lithuania

  • Latvia

  • Estonia

  • Czech Republic

  • Poland

  • Slovenia

  • Slovakia

  • Croatia

  • Romania

  • Ireland

  • Norway

  • Switzerland

  • United Kingdom

Woman with a questioning look on her face

Are there still questions open?

Do you have special requests or would you like to order more than 20,000 packages? Or do you have questions about our flexible framework agreements? Our team will be happy to help you!